Cancellation & Refund Policy
At TCG Republic, we strive to ensure a seamless experience for all collectors. By placing an order on our website, you agree to the following terms and conditions regarding cancellations and refunds.
1. Order Cancellations
Processing Window: Cancellation requests are not guaranteed. Once an order has been communicated to our vendors or entered the “Processing/Shipping” stage, it cannot be canceled.
Restocking Fee: All approved cancellations (requested by the customer before shipping) are subject to a 10% restocking fee to cover administrative and payment processing costs.
Perishable Goods: We do not accept cancellations or returns for perishable items (e.g., snacks or flowers). In cases of quality issues, a refund or replacement may be issued at our discretion upon proof of defect.
2. Damaged, Defective, or Incorrect Items
The “Unboxing Video” Requirement: To maintain the integrity of our inventory, no claims for damage, missing items, or “not as described” products will be entertained without a continuous, unedited unboxing video. The video must clearly show the unopened package, the shipping label, and the subsequent reveal of the contents.
Reporting Timeline: Any issues must be reported to our Customer Service team within 2 days (48 hours) of the delivery timestamp.
Verification: Refunds or replacements for damaged goods are subject to merchant verification. We reserve the right to inspect the item before finalizing a resolution.
3. Manufacturer Warranties
For factory-sealed products (e.g., Booster Boxes, Tins) that have internal manufacturing defects (e.g., missing hit cards, printing errors), please contact the original manufacturer directly. TCG Republic is not liable for factory-level production errors.
4. Non-Delivery & Returns to Sender
If a package is returned to us due to an incorrect address provided by the customer or failure to collect the delivery, the following will be deducted from your refund:
The original shipping fee.
The return shipping fee charged by the carrier.
A 10% restocking fee.
5. Refund Processing
Once a refund is approved, please allow 6-8 business days for the funds to reflect in your original payment method.